Frequently asked questions.
Can’t find your answer? Call 041 310 9797 or write to info@kokolattiamatto.com — we usually reply the same day.
How often should a wall-to-wall carpet be cleaned?
A general rule: every 1–2 years. For allergy-prone households and homes with pets or small children, the recommended interval is 6–12 months. Regular vacuuming extends the intervals.
How long does the carpet take to dry?
Drying time is usually 6–24 hours and depends significantly on the room’s ventilation. In a well-ventilated space the carpet dries faster; in a damper or more confined space drying takes longer. We recommend airing the room after the visit.
What agents are used in cleaning? Are they safe for children and pets?
We use professional-grade cleaning agents that are proven safe for children, allergy sufferers and pets. No residue is left on the carpet after cleaning.
What is the household tax credit and how does it work?
The household tax credit (kotitalousvähennys) is a deduction granted by the Finnish Tax Administration for work done at home. In 2026 the credit for cleaning and care work is 35% of the labour portion, and it is granted in your taxation. It is calculated automatically and indicatively in the quote. More information: vero.fi/kotitalousvahennys.
Is the carpet cleaned on-site, or taken to a cleaner?
We always clean wall-to-wall carpets on-site — you do not need to lift, transport or arrange anything. We arrive with our equipment.
Can I cancel a booked time after the quote?
Yes. A quote is always without obligation. You can cancel a confirmed time free of charge up to 24 h before the agreed time.
Does the quote cost anything?
No. The price estimate in the calculator is free, and an exact written quote is sent to your email within 24 h — with no obligation.
Does the service also operate further north in Uusimaa?
Yes — Nurmijärvi, Hyvinkää, Riihimäki, Tuusula, Kerava and Järvenpää. Response time in these towns is 2–3 days.
Do you take photos in my home?
No. Your privacy is protected — we do not photograph, share or store anything from inside your home.
What if something gets damaged?
Our operating liability insurance covers the rare cases of damage. We notify you immediately and put the situation right.
Who comes on-site?
The same small team every time. You receive the worker’s name and photo before the visit — no subcontracting, no changing personnel.
Can a wall-to-wall carpet be cleaned on-site without lifting it?
Yes, and that is exactly how it is done. A wall-to-wall carpet is fixed to the floor, so it cannot be taken to a cleaner like a loose rug — we always clean it on-site, at home or in the office. We bring the equipment with us, and you do not need to lift, transport or arrange anything. Drying time is 6–24 hours depending on the room’s ventilation.
What is the difference between a deep clean and a maintenance clean?
A deep clean is a thorough hot-water clean, done for a carpet washed less often or when dirt has built up — it restores the carpet to its original state. A maintenance clean is a lighter clean done at regular intervals (e.g. twice a year) that keeps an already clean carpet in good condition and extends its life. For business customers, the maintenance clean is typically done by contract outside working hours.